For PT/OT/SLP/Mental Health Practice Owners
FREE EXCLUSIVE EVENT
Tuesday, August 25, 2026 | 12-1:00pm ET (60 Minutes)
The Fireside Chat
Empathy Leadership: The 90-Second Skill That Builds Trust
Join Jamey Schrier, PT, and Douglas Noll, lawyer turned peacemaker, for an honest conversation about the skill most practice owners were never taught: how to calm a hard conversation down before it turns into a shutdown, a walkout, or a resignation letter. This Fireside Chat will explore what that skill actually looks like and reveal how to use it with your team and your patients starting the same day!
Can't attend live? No worries! Sign up and get all materials and video replay via email.
Live bonus: We're giving away signed copies of Doug's new book on the call. Stick around to find out how to grab one.
FREE EXCLUSIVE EVENT
Tuesday, August 25, 2026 | 12-1 PM ET (60 Minutes)
The Fireside Chat
Empathy Leadership: The 90-Second Skill That Builds Trust
Join Jamey Schrier, PT, and Douglas Noll, lawyer turned peacemaker, for an honest conversation about the skill most practice owners were never taught: how to calm a hard conversation down before it turns into a shutdown, a walkout, or a resignation letter. This Fireside Chat will explore what that skill actually looks like and reveal how to use it with your team and your patients starting the same day!
Can't attend live? No worries! Sign up and get all materials and video replay via email.
Live bonus: We're giving away signed copies of Doug's new book on the call. Stick around to find out how to grab one.
The Conversation That Goes Sideways in Seconds
You've had the conversation. An employee shuts down mid-meeting. A patient gets defensive the second you bring up their home program. You know the exact moment things went sideways, and you know you didn't have the tools to stop it.
It's easy to chalk this up to personality. Some people are just difficult, right? But that's not actually what's happening. Nobody ever taught you how to calm a moment down before it spirals into a resignation letter or a bad review.
Topic 1:
The Empathy Skill Gap: Why clinical training never taught you this.
Topic 2:
The 90 Second De-Escalation: What it is, and how it actually works.
Topic 3:
From the Treatment Room to the Break Room: Using it with patients and staff
The skill isn't about being nicer or more patient.
It's a specific, learnable technique that calms a nervous system in under two minutes, before logic, apologies, or policy ever get a chance to work. It's simple enough to teach your whole team, and it changes how every hard conversation goes from here on out.
This skill fills that gap. It's simple enough to teach your whole team, not just yourself, which means you stop being the only person in the building who can walk into a tense moment and actually change how it goes.
Once your leaders can do it too, the whole practice runs differently. Fewer blowups. Fewer resignation letters written in anger. Fewer patients who quietly check out and never come back.
Doug Noll has spent his career teaching this exact skill in the places where the stakes are about as high as they get, from maximum-security prisons to the Congressional Budget Office.
If it holds up in rooms like that, it will hold up in your treatment room and your break room too. On August 25th, he's teaching it to you.
Reserve Your Spot on The Fireside Chat on
Tuesday, August 25, 2026 | 12-1 pm ET (60 Minutes)
(Can't attend live? No worries! Sign up and get the video replay via email.)
Who Is This For? This Is For You If:
→ You've had a staff conversation go from calm to combative in under a minute
→ You dread the patient conversations where you know they'll get defensive
→ You've lost good employees over conflict you didn't see coming
→ You want your leaders to handle emotional moments without escalating them
→ You know "just communicate better" isn't actual advice
What You'll Walk Away With?
→ A real technique you can use in your next hard conversation, not theory
→ A different way to read what's actually happening when someone shuts down or lashes out
→ Language you can teach your team so you're not the only one who can handle it
→ A chance to walk away with a free signed copy of Doug's book (given away live on the call)
Reserve Your Spot on The Fireside Chat on
Tuesday, August 25, 2026 | 12-1 pm ET (60 Minutes)
(Can't attend live? No worries! Sign up and get the video replay via email.)
About Your Fireside Chat Hosts
Fireside Chat Crew
Jamey Schrier PT
Jamey Schrier is the founder and CEO of Practice Freedom U, where he's transformed hundreds of private practices from stress-filled businesses into profitable, seven-figure enterprises. After building and selling his own multi-million dollar practice, he's dedicated himself to helping other owners escape the daily grind through proven systems and strategic growth methods.
His innovative approach to practice management has made him one of the industry's most trusted voices in business growth and financial mastery. Through Practice Freedom U, Jamey has developed a blueprint that helps practice owners maximize their profits, build self-running teams, and finally achieve the freedom they went into business for in the first place.
Fireside Chat Crew
Douglas Noll
Doug Noll is a lawyer turned peacemaker who has trained hundreds of thousands of people in de-escalating violence and conflict, from maximum-security prisons to the Congressional Budget Office. He is the author of four books, with his fifth, Empathy Leadership, releasing in September from Beyond Words/Simon & Schuster.
Doug has spent his career proving that empathy isn't a soft skill. It's the fastest tool available for building trust, loyalty, and safety, even with the most difficult people in the room.
IMPORTANT: We encourage you to register NOW! It's easy to stay in the busyness of work instead of learning the skill that changes every hard conversation you have.
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